Image Control for iOS - support

At Gamma & Density Co. we strive to provide the best possible technical support to our customers and understand the deadlines and constrictions of working in a production enviroment. This page is designed to provide our users with simple, quick solutions to several problems that customers have encountered in the past. If you don't see your problem listed here or need more in-depth support, please email us at laoffice@gammadensity.com and we will respond back to you in the timeliest manner possible.

 

HELPFUL TIPS for Image Control Pro/Lite:

How to connect 3cP (desktop software) to Image Control for IPad:

All that's required to connect Image Control and 3cP is to go to the Image Control App Settings and pair iC with 3cP. You will need the IP address of the 3cP system and the user name and password you use to log into the Mac.

If you're using Lion or Mountain Lion (10.7 or 10.8), then you will need to enable ftp, which is now turned off by default. To enable ftp on Lion/Mountain Lion, open a Terminal window and enter the following command line (you can cut and paste it):

sudo -s launchctl load -w /System/Library/LaunchDaemons/ftp.plist

Enter your password when requested and ftp will be enabled. It will stay enabled across restarts.

If you ever want to turn ftp off, use the following command line:

sudo -s launchctl unload -w /System/Library/LaunchDaemons/ftp.plist

 

• Most problems with the devices can be solved by restarting it. It's definitely worth giving it a try.

• If restarting doesn't work, we recommend deleting the application from your device and downloading it again. You will not be charged a second time if you use the same account that was used to purchase it.

• If you find a bug please let us know so we can fix it! We love to receive feedback from our users so that we can provide a better application! Simply email us at support@gammadensity.com